I’m pretty excited about the three new features Escrow.com started 2016 with. First and foremost (and this is something non-US domainers will certainly appreciate), they’ve expanded their office hours from 8 am – 4 pm to 8 am – 11 pm which is a huge improvement.
I live in Europe, GMT +2, and therefore always had to handle phone-related stuff. Escrow.com office hours start at 7 pm my local time and end at 2 am. After these changes, office hours will end at 9 am my local time instead of 2 am, which makes it possible for me to get business done first thing in the morning. Huge, huge improvement.
The second feature is the fact that they now offer support in Chinese. I’m sure I don’t have to explain why this is a big deal, this is an extremely important pivot for Escrow.com. It’s also good news for non-Chinese domainers who sell to Chinese investors because the more China-friendly Escrow.com becomes, the more Chinese domainers will be willing to use it.
Finally, they made some domain financing-related improvements but to be honest, I don’t care too much about those, as domain financing isn’t an important component of my business model.
All in all, I’m happy that Escrow.com is on the right track.
The Freelancer.com guys know what they’re doing and this is great news for the industry IMO, hope all of us will have an awesome 2016!
January 8th, 2016 at 12:47 pm
i find payments by credit card are approved much quicker than they used to be.
January 8th, 2016 at 2:40 pm
“Finally, they made some domain financing-related improvements but to be honest, I don’t care too much about those, as domain financing isn’t an important component of my business model.”
Could you kindly explain what are those improvements? Glad to know financing is not important for you, for me is what I have been waiting for 18 years…
January 12th, 2016 at 7:31 pm
Hi Paolo,
More information about our Domain Name Holding service can be found here: https://www.escrow.com/services/domain-name-holding-escrow.aspx
Improvements have been made to the way that DNH transactions are created, allowing a structured payments schedule to be submitted and agreed as part of the transaction. We are now working on improving the scheduling of our automatic payment reminders and confirmations.
Keep the feedback coming, we’re looking forward to always improving the service for you.
Jackson