I’m sure most if not all of you have submitted at least one domaining-related support ticket. At your registrar, at a parking company, at a domain sales venue and so on.
But how many of you left positive feedback after your problem was solved?
Probably almost nobody 🙂
With most companies, you’re usually able to give a rating after your problem was solved.
By giving the support staff member who helped you a 5 star rating, you are:
1) saying thanks to the person in question
2) helping the company in question figure out whether or not you’re satisfied
At DomainingServers.com (I’m the owner), you’re able to do this as well, yet I’ve seen less than a handful of people actually use this feature.
I admit that before being a business owner, I didn’t care about these things all that much either but now, I understand just how important providing feedback can be.
So at this point, I always reward the support staff member who helped me with a 5 star rating because I learned that at the end of the say, it’s a simple and effective way of saying thanks.