In the domaining industry, people often say things like “I hate GoDaddy” and “GoDaddy sucks” but quite frankly, I don’t understand why. GoDaddy is one of the companies I frequently use, so let’s see:
Are their prices high?
Nope, in most cases they’re the lowest ones on the market if you use coupons.
Does their interface suck?
Ok, I admit, there are LOTS of upsells that can confuse you if you’re not Internet savvy but come on, most of us earn a living online so it’s fairly safe to assume that we can use their interface without any issues.
I mean we earn a living in an industry that didn’t even exist 20 years ago, so I’m pretty sure getting used to an interface isn’t exactly that much of a challenge.
Once again, a clear no.
GoDaddy has excellent 24/7 support and if you have lots of domains in your account, you even have an account rep (Greg, my account rep, is always extremely helpful).
Do end users hate them?
On the contrary, most end users used GoDaddy in the past since GD is a huge company, so they’re considerably more comfortable using GoDaddy than other registrars.
All in All
They’re not perfect.
Their Superbowl ad isn’t the most tasteful work of art in the history of advertising.
But all in all, they’re a very solid company and all of the fundamentals are there: their prices are competitive, their customer support is good and end users feel more comfortable using them in most cases.
For these reasons, GoDaddy deserves to be one of the registrars I do business with.